Show unread notification counter in Bell Icon

FeatureOS now gives you the option to handle your notifications with more granularity. We have introduced option to Save notifications so you can gather important notifications and action on it when possible, Mark as Done once you have actioned and you could do these actions in bulk too! 😃 Getting Started Start by clicking on your display picture at the top right corner → click on Notifications in the drop down menu. You will find three tabs : Inbox: This section will contain all the latest notifications. You will find the Save button so you can save important important notifications, come back to it later, option to Move to Done and mark as read/unread buttons here. Note: Move to Done is different from Read notifications. Move to Done will move the notification to Done section whereas when you simply open and view a notification it will stay in the same Inbox page but as a Read notification. Saved: This page contains all the saved notifications. You will find the option to Move to Done and mark as read/unread buttons here. Done: Moving a notification to Done helps you clear your notifications from the main Inbox page so you can achieve Inbox Zero easily. Notifications moved to Done are always marked as Read. We've also introduced options to perform all the aforementioned actions as bulk updates too! Filters & views for notifications You can make use of the extensive filters available to filter notifications based on specific activity. The Threaded view helps to see your unread notifications - The grouping is based on the posts and you can expand a single thread to view the list of notifications and mark all as read if required. You can use List view to see a chronological list of your notifications - both read and unread. Advanced Notification Filters With Advanced Email Notifications Power-Up you also get the ability to filter notifications based on boards, tags and status of the post. Head to your Dashboard → choose Organization Settings → Billing → Power-Ups tab to get started.🚀 This Power-Up is available for Take Flight & Fly High users. Read more about Advanced Notifications configuration → FAQs 1. Where can user try this feature? This is an improvement made to the existing Notifications section on your FeatureOS account. To explore, all you need to do is click on your profile picture at the top right corner → click on Notifications in the drop down menu. 2. Do we have pagination for reading all notifications? You can simply scroll down on the notifications page to pull up more notification dating back! 3. For how long the notification history is saved? All your notification will be listed in the Inbox section and there isn’t a limit for loading historical notifications. 4. What happens after I action on a notification? The notifications remain in the inbox until you move them to Done. Need more help? Reach out to our support at support@featureos.app or submit a request on our support board! 😃

Setting up vote milestone notifications in communication apps like Slack and Discord keeps your team informed about the engagement on the feedback and votes in real-time. It helps you prioritize features based on user interest, and promotes product improvement. Getting Started Start by heading to your featureOS Dashboard → Organization Settings → Integrations tab. Click on Configure for the Slack/Discord integration. You will find a toggle for Vote Milestone. Enable it and set the Frequency and Milestone count. Choosing 'First' as the frequency option will result in a notification being sent only when the first milestone count is reached. Conversely, selecting 'Every' will make the notification repeat each time the milestone count is achieved. Note: There will be a delay of 10 seconds in the milestone notification being sent to the appropriate Slack/Discord channels. An example for clarification Setting the Milestone to Every 50 Votes: The Slack channel you set will receive notifications at each 50-vote increment. For example, when a post reaches 50 votes, then 100 votes, 150, 200, 250, and so on. Setting the Milestone to First 50 Votes: The Slack channel you set will receive a notification only when a post reaches its first 50 votes. After that, no further notifications will be sent, regardless of how many more votes the post receives. This vote milestone configuration can also be set for your Discord integration. Here's a sample notification for your reference! Need more help? Reach out to our support at support@featureos.app or submit a request on our support board! 😃

The Team Inbox is a dedicated hub where your team collaborates seamlessly to handle incoming feedback. Your team can efficiently collaborate and take action on feedback within featureOS. Access the Team Inbox conveniently from the left panel of your Dashboard. How does the Team Inbox differ from the All Posts section? All Posts Section - When you access the All Posts section, the feedback posts you interact with are marked as "read" exclusively for your profile. However, a fellow team member logging in will view the same post as "unread" in their All Posts section. Team Inbox - In the Team Inbox, the moment one team member opens a feedback post, it's marked as "read" for all team members using the Team Inbox view. It's a shared space that ensures everyone is on the same page! Need more help? Reach out to our support at support@featureos.app or submit a request on our support board! 😃

With featureOS for Intercom, you can embed feedback boards, feature request forms and more right within your Intercom Messenger. Also, quickly add new feature requests while you are talking to your customers. Setting Up Intercom Integration on featureOS Go to Dashboard → Organization Settings → Integrations and click on connect in the Intercom section. You will be redirected to Intercom’s authorisation page where you can sign into your Intercom account. On the next page, you can scroll down and click on Authorise access to allow featureOS and Intercom to communicate. The base of your Integration is set now. Setting up a featureOS board as the Intercom Board The default board on your featureOS organization will be the Intercom board by default. However, if you would like to change it to a different board you can follow the steps below: Go to Dashboard of your featureOS organization → Boards → Use the more options button for the specific Public board and choose Set as Intercom Board. You'll find an icon as shown below, beside a board in the dashboard, indicating that is the embedded Intercom board. You'll be able to set only one board as the Intercom board. Once you set a board as the Intercom board, all the posts submitted by your customers in chat threads will be captured on this Board. Bringing Intercom chat widget within featureOS Open a new tab and sign into your Intercom application by visiting https://www.intercom.com/ From the bottom left corner of the page choose the icon for Messenger. Hovering the cursor over the icons will show you the name of it. Under the section Customise the experience expand the section Add apps to your Messenger. You can toggle to Home to configure the messenger for your visitors and users. Click on “Add an app”. Choose Hellonext.co and set a title and button text to appear on the messenger. The Intercom board will be set as the board name. Click on Install → click on Save and set live, in the top right corner of the page. Adding Intercom chat ID on your featureOS dashboard The URL of your Intercom page will contain the Chat Widget ID of your Intercom messaging platform. For example: https://app.intercom.com/a/apps/f1fytnmp/messenger - Here f1fytnmp is the Chat widget ID. Once you obtain this ID, toggle back into your featureOS Integrations page under Organization Settings > scroll down to Chat Widget. From the drop down for Chat Widget choose “Intercom” and paste the Chat widget ID beside it > click on “Update”. Your customers can now post their queries and feedback by submitting a post. Using featureOS app within Intercom messenger On your Intercom application, go into the Inbox and into one of the conversations. In the Reply section, at the bottom, you will find an icon for featureOS. Once done, you can Search for a post from here Include it in the conversation Vote on behalf of the customer Attach the post to this conversation View full post Create a new post if required Adding customer feedback from conversation to a featureOS board On your Intercom application, go into the Inbox and into one of the conversations. Over the top right corner of this page you would find a section for Hellonext.co to Organize feedback in one place. You can either search to find the relevant post and upvote it. Or create a new post on the customer’s behalf or submit as yourself. Enter a Title and a Description. Choose the Board you want this post to be categorized under. Click on Submit. Need more help? Reach out to our support at support@featureos.app or submit a request on our support board! 😃

Chat widgets can help you solve problems for your customers faster and more efficiently. Website visitors can get instant support through a chat widget which makes it effortless to connect with your business. featureOS offers many chat widget integrations for your product to quickly bring in the instant messaging platform you use within your featureOS account. Here's how to bring Intercom as an instant messaging platform within featureOS: Integrating featureOS with Intercom Chat widget A conversation in Intercom gives you everything you need to support your customers in an efficient and scalable way, all while staying personal. When someone writes into your messenger, their conversation feels just like the chat apps they use every day. Sign into your Intercom application by visiting https://www.intercom.com/. From the bottom left corner of the page choose the icon for Messenger. Hovering the cursor over the icons will show you the name of it. Under the section Customise the experience expand the section Add apps to your Messenger. Click on Add an app and choose Hellonext.co from the list. Click on Save and set live. The URL of your Intercom page will contain the Chat Widget ID of your Intercom messaging platform. For example: https://app.intercom.com/a/apps/f1fytnmp/messenger - Here f1fytnmp is the Chat widget ID. Once you obtain this ID, toggle back into your featureOS Integrations page under Organization Settings > scroll down to Chat Widget. From the drop down for Chat Widget choose “Intercom” and paste the Chat widget ID beside it > click on “Update”. You can now post your queries and feedbacks by submitting a post and upvote existing posts using this chat widget. Related articles Here's our article on Integrating Hellonext with Intercom application for more details. Need more help? Reach out to our support at support@featureos.app or submit a request on our support board! 😃