How can we help you?

Segment Integration

Swathy
May 20, 2024

featureOS’s integration with Segment helps you easily track the site traffic on your feedback portal. You can read patterns from the data, understand your customer/user’s usage pattern and delivery better resolution to them.

Getting started with a new Segment account

  • If this is your first time setting up a segment account you can navigate to https://app.segment.com/ sign up for an account and start by creating a new workspace.

  • Once the workspace is created you can proceed with adding a source for for pulling data from.

  • For our use case, you can choose the source as a Javascript website and click on Next where you can add the Website name and URL (of the feedback portal) → Click on Create Source.

  • You can now fetch the Segment ID and navigate to your featureOS DashboardOrganizationOrganization Settings IntegrationsSegment Analytics and paste the ID.


If you already have a segment workspace

  • You can simply choose a source and toggle to Settings to find the Write key.

Once you locate and copy the key, you can go to your featureOS DashboardOrganizationOrganization Settings IntegrationsSegment Analytics → paste the ID and click on Update.

You’re all set to track activities on your organization’s page! You can visit your Segment dashboard → Sources → choose a source and toggle to Debugger for insights on your site traffic!

You can now track events like

  • Post Upvote & Downvote

  • Upvote on behalf

  • Comments made on a post

  • Post submitted

  • Subscribing to a post

Need more help?

Reach out to our support at [email protected] or submit a request on our support board! 😃