Hellonext has 5 different types of user access levels:

• Guest User/Customer

• Signed In Customer

• Customer Support Manager

• Manager

• Admin

😶‍🌫️ A Guest user is someone who lands on your feedback portal and can submit their suggestions and upvote on existing suggestions without the need to sign in. This option is available to your customer base only if you have Guest Votes and Guest Submissions enabled in your organization. Here's how you can go about doing it!

👤 A Signed In Customer is someone who has signed up on your feedback portal and has the ability to submit posts, add votes and comment on existing posts.

🕵🏻‍♀️ A Customer Support Manager - This user role allows a team member to act as the customer-facing persona of your organization; with permissions to submit or vote on customers’ behalf but without any delete permissions on the dashboard.

💁🏻‍♀️ A Manager - Once added as a manager, they can create and manage posts submitted by customers. The access is limited just managing the post data without access to any organizational or module-wide settings.

👩🏻‍💻 An Admin - This user role provides complete access to the Hellonext dashboard and all organizational settings. An admin also has the right to add other team members to an organization’s team.

Here's a detailed breakdown of what each user role has access to!😃

Related Articles

👉🏼 Here’s how you can add an individual as a team member.

👉🏼 Once added the roles can be switched if and when needed. Here's how you can do so.

Do feel free to reach out to us if any queries should arise! Enjoy using Hellonext! 🚀✨